believe that every child in a small time there are many toys to accompany, the toy of our childhood was not alone, so to open a toy store or a very profitable market! But you want to successfully run a toy store is definitely not a simple matter, the next Xiaobian to introduce the wise remark of an experienced person to open a toy store!
observation of emotional investment you can put yourself in for the sake of customers, through the customer’s eyes to observe, understand the needs of customers, so as to provide quality and efficient service. When different types of customers, employees need to provide different services, such as irritability treat customers, have patience, gently with his article about the dependent; treat customers, employees should be good for them, some useful advice, but don’t put too much pressure.
listen to remember that customers like to talk, especially to talk about themselves. The more they talked, the happier they felt, the more satisfied they would be. Everyone love a good listener, so that the toy store employees to learn to listen patiently, customers do not interrupt the conversation; in addition to learn to control themselves, especially when they want to express opinions, and to allow more customers to speak.
smiles charm customers money consumption, service personnel do not want sad. When the customer complaints when angry, this performance will only add fuel to the flames. On the contrary, if you smile sincerely to customers, you may be infected with him, make him adjust attitude, or make him feel happy, smile to convey this information to each other: "I am very glad to meet you, I am willing to serve you."
customer’s psychological customers hope to get exactly what kind of service? Why do customers want this service? This is the service staff in the observation of customers to constantly remind themselves of the two questions. Because of a variety of reasons that make customers reluctant to speak out their expectations, but through vague language and body movements, etc.. Through the above analysis of the toy store business guide, believe to join the industry businesses, will also have a more clear understanding of the problem, regardless of whether the shop experience, in the choice of business projects and operate in the future, have full understanding of this problem.
as China’s two-child policy in full swing, also let the toy industry is now developing rapidly, is the people who want to start a business to choose the industry, open a toy store is now a lot of rich entrepreneurs, a toy store business, you should know in the above article, also have their own the idea! As a toy store business, you should master the skills of a very skilled, lay a good foundation for the development of their own store!