Ford will pay 17 million to settle MyFord Touchrelated lawsuit

first_imgOwners and lessees with this older system are in for at least $45 if they submit a claim. Ford Infotainment is a tricky part of in-car technology even today. As automakers gradually dipped into more tech-laden systems, some got it right, and some did not.After numerous complaints, Ford has settled a class-action lawsuit surrounding its MyFord Touch infotainment system. Law firm Hagens Berman said in a release on Tuesday that the automaker will pay $17 million, and both owners and lessees are eligible for compensation.Specifically, the litigation surrounds the system equipped in 2011-2013 Ford and Lincoln vehicles. The infotainment system was notorious for being unresponsive, crashing and freezing while driving. Other complaints surrounded inaccurate GPS information and the total inability to connect with a smartphone.Compensation amounts will be based on how often an owner or lessee needed to service their vehicle for an infotainment system repair. If that figure is three times or more, they will receive up to $400. Those that serviced the system twice will receive $250, and one appointment for a MyFord Touch fix will award an individual $100. Those who didn’t have any repairs done to the system but were, as the law firm said, “dissatisfied” with MyFord Touch will receive $45 by filing a claim.To help affected folks, a dedicated website is now online to submit a claim and to search through repair claims. For those who may not remember how many times they brought their vehicle in for a repair, the website will locate the records. Furthermore, any owners who made repairs outside the warranty period can apply for reimbursement for any out-of-pocket costs.California, Massachusetts, New Jersey, North Carolina, Ohio, Virginia and Washington residents are the only individuals able to file a claim and people in those states must have purchased or leased a Ford or Lincoln from an authorized dealer before Aug. 9, 2013. Ford will automatically cut a check for anyone who doesn’t submit a claim and was the original vehicle owner, in amounts ranging from $20 to $55.As for Ford’s most-recent stab at infotainment, we’re happy to report Sync 3 is pretty darn good. 4 2020 BMW M340i review: A dash of M makes everything better Checking the tech in the 2020 Ford Explorer 3:16 29 Photos 2019 Mercedes-Benz GLC350e review: Premium plug-in hybrid feels like an efficiency half-step Share your voice Comments More From Roadshow 2020 Hyundai Palisade review: Posh enough to make Genesis jealous Now playing: Watch this: Ford Tags Ford Auto Tech Car Industry Sync 3 gives Ford cars fast navigation, Android and iPhone love (pictures)last_img read more

Fire crews in grim search for Californias dead

first_imgAn aircraft flies past a helicopter going down to collect water at Pepperdine University in Malibu, California, on 11 November 2018, as the battle to control the Woolsey Fire continues. Near Los Angeles, where the `Woolsey Fire` is threatening mansions and mobile homes alike in the coastal celebrity redoubt of Malibu, the death toll has been limited to two victims found in a vehicle on a private driveway. Photo: AFPSearch teams recovered bodies from the devastation left by California’s most destructive ever wildfire on Sunday, as the statewide death toll rose to at least 29 with high winds hampering the effort to save lives and homes.Firefighters took advantage of a brief calm overnight to make headway against the multiple blazes, but conditions were hellish on Sunday, with winds forecast to gust as high as 60 miles (100 kilometers) an hour, and humidity low.In fire zones north and south, acrid smoke blanketed the sky for miles, the sun barely visible. On the ground, cars caught in the blaze were reduced to mangled metal carcasses, while power lines were gnawed by the flames.The largest inferno — the so-called “Camp Fire” in the northern foothills of the Sierra Nevada mountains — has destroyed 6,700 homes, business and other buildings in the town of Paradise, effectively wiping it off the map.At least 25 people have lost their lives in and around the community of 27,000, according to an official count by authorities.In Magalia, north of Paradise, workers from a local mortuary team recover a body on Sunday, which was put into a blue bag and loaded into a hearse.And in the hills above the nearby Concow area, a recovery team discovered the body of another person near several cars on a dirt road running alongside a cannabis farm.The blaze is now tied with the 1991 “Tunnel Fire” as the second-deadliest fire to hit the state. The deadliest was the “Griffith Park Fire” in 1933, according to the California Department of Forestry and Fire Protection (Cal Fire).At the southern end of the state, where the “Woolsey Fire” is threatening mansions and mobile homes alike in the coastal celebrity redoubt of Malibu, the death toll has been limited to two victims found in a vehicle on a private driveway.Los Angeles County Fire chief Daryl Osby told reporters of his gratitude to firefighters “who’ve done all they could do save tens of thousands of people’s lives and thousands of people’s homes.”‘ New abnormal ‘Rescuers spent hours on Saturday collecting bodies around Paradise and placing them in a black hearse. Body parts were transported by bucket, while intact remains were carried in body bags.At the Holly Hills Mobile Estate the mobile homes had been reduced to smoldering piles of debris. Yellow police tape delineated spots that were tagged “Doe C” and “Doe D,” a grim marker of the bodies that had recently been removed.Locals fled the danger, but police told AFP some farmers returned to check on their cattle.Fanned by strong winds, the “Camp Fire” has so far scorched 111,000 acres (45,000 hectares) and is 25 percent contained, Cal Fire said. So far, three of the more than 4,000 firefighters deployed have been injured.They estimate they will need three weeks to fully contain the blaze.Evacuation orders have been issued to more than 250,000 people across California, with authorities urging residents not to ignore warnings to flee.”This is not the new normal, this is the new abnormal. And this new abnormal will continue, certainly in the next 10 to 15 to 20 years,” California Governor Jerry Brown told a news conference on Sunday.”Unfortunately, the best science is telling us that the dryness, warmth, drought, all those things, they’re gonna intensify,” he said, referring to conditions conducive to fires.’Dangerously wrong’Almost 6,000 miles away, president Donald Trump, in France for World War I commemorations, drew fierce criticism for an unsympathetic reaction to the devastation.”There is no reason for these massive, deadly and costly forest fires in California except that forest management is so poor,” Trump tweeted, threatening to withdraw federal support.Brian Rice, the head of the California Professional Firefighters, slammed the tweet as “ill-informed, ill-timed and demeaning to those who are suffering as well as the men and women on the front lines.”He said the president’s claim that forest policies were mismanaged “is dangerously wrong.”The tweet also drew political criticism. Republican Senator Cory Gardner told ABC News on Sunday: “I don’t think it’s appropriate to threaten funding.”That’s not going to happen. Funding will be available. It always is available to our people wherever they are, whatever disaster they are facing.”Malibu mansions in flamesIn southern California, the “Woolsey Fire” engulfed parts of Thousand Oaks, where the community is still shell-shocked after a Marine Corps veteran shot dead 12 people in a country music bar on Wednesday.It has consumed around 83,000 acres, destroyed at least 177 buildings and was ten percent contained, Cal Fire said Sunday.The blaze reached the Paramount Ranch, destroying sets used for hundreds of productions including HBO’S sci-fi western “Westworld,” network officials said.Keegan Gibbs, 33, was crushed to find his childhood Malibu home had been consumed by flames.”Malibu is a really small community and gets a bad rap for being this kind of elitist, snobby place, and it’s exactly the opposite,” Gibbs told The Los Angeles Times.last_img

5 Ways to Win Back an Abandoned Shopping Cart

first_img Register Now » Opinions expressed by Entrepreneur contributors are their own. Attend this free webinar and learn how you can maximize efficiency while getting the most critical things done right. 4 min read Free Webinar | Sept 5: Tips and Tools for Making Progress Toward Important Goals April 29, 2015 Companies lose $18 billion in sales every year from customers who abandon their online shopping carts. Between Black Friday and Cyber Monday alone, 79 percent of mobile phone shoppers ditched their carts, leaving a cringeworthy amount of money on the table. While shopping-cart abandonment strikes both large and small companies, it’s a much bigger concern for startups.Related: The Key to Converting Online Sales Leads: SpeedA quarter of online customers abandon their shopping carts because of complicated website navigation, and 21 percent ditch their transactions due to long checkout processes. Large retailers likely have the funds to address these problems. Startups, in contrast, often have limited resources, alongside their lower revenues. As more customers abandon their purchases, the lost sales create an unfortunate snowball effect: The rich get richer, and startups stagnate.But fear not: Applying these five simple, low-cost strategies will increase conversions and lower your number of abandoned carts: 1. Poll before you build.The best strategy for preventing shopping-cart abandonment appears early in the app-planning process. Before you build, research your customers to determine how they’d expect your app to work. Mock up the screens to put them in front of your customers before you build them. Knowing your customers and creating a user-friendly experience based on their expectations will undoubtedly increase sales.Continue communicating with your customers throughout the building process. Have them test your app’s features, and record their feedback. You’ll learn what’s most important to them — whether that means speed, efficiency, simplicity, security or all of the above.2. Simplify the checkout process.Avoid turning users off with complicated checkout systems. Some businesses make the mistake of asking customers for so much information that they decide to buy their goods elsewhere. Your customer should know how much work is left to complete his or her order. A clean interface with a short pathway to purchase will keep customers from getting frustrated.One simple way to cut the length of the checkout form is to allow a customer’s ZIP code to autopopulate his town and state. You can even automatically migrate the sign-up information you collected into the checkout form. That way, the fields are already filled out; the buyer just needs to confirm them.Related: How to Make Your First Ecommerce Sale (Infographic)3. Add security measures.A quick and easy transaction means nothing if it isn’t secure. Identity theft is a growing concern — more than 12 million Americans fall victim to it every year — and consumers are more cautious than ever. In fact, 17 percent of mobile shoppers abandon their shopping carts due to security worries.A good way to combat this is by using verification products and services that verify every transaction through a third party. These security measures ensure that all user information is encrypted and kept safe. Make sure your customers know that you encrypt their information. Customers who are nervous will look for security measures, and they’ll be less likely to ditch their purchases if they believe their concerns have been addressed.4. Send gentle reminders.One of the advantages of an app is that you can send push notifications to your customers. Use this feature to remind them that they have items in their cart, but be wary of antagonizing them. Program the app to send alerts only to users who selected high-value items or spent several minutes browsing before filling their carts.Push notifications can also be useful for providing purchase confirmations and tracking updates and informing customers of special offers.5. Encourage sales with discounts.Offer incentives to customers for making purchases through your app. Although discounts carry an initial cost, they can effectively grow your user base, boost customer satisfaction and jump-start your revenue if utilized correctly. Food delivery startup Caviar did just that by waiving its delivery fees for first-time customers. The company also offers a $20 credit to users who share the app and get friends to make purchases.These are five easy and inexpensive ways to improve your mobile experience and turn those abandoned shopping carts into sales. Listen to your customers from the get-go, and make sure they feel safe — soon, they’ll be clicking the “buy” button. Related: 4 Strategies to Stop Shopping Cart Abandonment on Mobilelast_img read more